This policy explains how cancellations and refunds work for paid Aether subscriptions provided by Optim Enterprises B.V. Payments and refunds are processed by our Merchant of Record, Paddle (Paddle.com Market Ltd).
1. 14-day money-back guarantee
If you are not satisfied with your first paid subscription, you may request a full refund within 14 days of your initial purchase. This applies to a first-time subscription and not to subsequent renewals.
2. Consumer right of withdrawal (EU/EEA)
If you are a consumer in the EU/EEA, you have a statutory right to withdraw from your purchase within 14 days without giving a reason. Where you ask us to begin providing the Service during that period and it is fully performed, or you acknowledge you lose the right once performance begins, the right of withdrawal may not apply to the portion already supplied. This does not affect your other statutory rights.
3. Cancelling your subscription
- You can cancel at any time from your account or by emailing info@aether-io.com.
- Cancellation takes effect at the end of your current billing period; you keep access until then.
- Once cancelled, your subscription will not renew and you will not be charged again.
4. Renewals
Subscriptions renew automatically each billing period. To avoid the next charge, cancel before the renewal date. Renewal charges are generally non-refundable after the renewal date, except where required by applicable law or the 14-day guarantee in section 1 applies.
5. Partial periods
We do not provide pro-rata refunds for the unused portion of a billing period after a cancellation. Your access continues until the end of the period you have paid for.
6. How refunds are processed
Approved refunds are issued by Paddle to your original payment method. Depending on your bank or card issuer, it can take several business days for the refund to appear.
7. Enterprise agreements
Enterprise subscriptions are governed by the refund and cancellation terms set out in the applicable written agreement, which prevail over this policy where they differ.
8. How to request a refund
Email info@aether-io.com with your account email and the order or invoice reference. We will confirm eligibility and arrange any refund through Paddle.